Managed Services
Enhance ambulance fleet performance
Our full suite of 24/7 managed services enhances your fleet’s critical communications, minimises operational downtime, and ensures seamless continuity of operations and patient care.
With proactive maintenance, on-site expert support, and asset management, your fleet’s communications will run efficiently so your team can focus on critical operations.
Our field services deliver preventative and reactive maintenance, installation and de-installation services, onsite Return Materials Authorisation (RMA) repairs, asset management and quality management.
Reactive Maintenance
Our field service experts deliver rapid, effective solutions, ensuring minimal downtime for operational vehicles. Corvanta’s reactive maintenance service includes:
Swift Issue Resolution – Identifying, investigating, and resolving unexpected equipment degradation that requires updates or changes.
Expert Diagnostics & Repairs – Diagnosing issues, performing repairs, and restoring full equipment functionality.
Root Cause Analysis – Conducting in-depth investigations to pinpoint underlying issues and implement corrective actions to prevent future occurrences.
Onsite Technical Support – Providing hands-on assistance with software deployment, updates, and troubleshooting to maintain seamless operations – anywhere, anytime
Preventative Maintenance
We perform all functional inspections and maintenance tasks to optimise hardware and software performance, extending the lifespan of the Critical Communications Hub. Corvanta’s preventative maintenance helps ambulance services through:
Scheduled Inspections – Regular checks to maintain peak performance and ensure your fleet is always ready for emergency response.
Scheduled Servicing – Proactive adjustments, hardware updates, and improvements to prevent unexpected failures during critical situations.
Predictive Maintenance – Using asset performance and data insights to identify trends and potential issues before they impact patient care, ensuring uninterrupted service.
Installation and De-Installation Services
Our team ensures seamless installation of hardware into new or replacement vehicles providing dedicated support for any issues related to the setup, configuration, and deployment of the Critical Communications Hub ensuring your fleet can function reliably.
Where decommissioning of hardware is required, our field services teams can plan and coordinate the decommissioning, provide onsite support during the shutdown, and perform disassembly and removal activities to maintain compliance and operational efficiency.
With fast turnaround times and minimal notice required, our streamlined process reduces logistical challenges—eliminating the need for vehicles to be stationed for installation. This not only improves efficiency but also helps minimise costs, keeping your operations running smoothly.
Field Maintenance Services
capabilities
RMA Repairs – Rapid Resolution for Mission-Critical Equipment
Our services team delivers support and immediate resolution for Return Materials Authorisation (RMA) repairs, minimising downtime for emergency vehicles. Our highly trained technicians diagnose and fix issues on the spot, ensuring a fast resolution.
Asset Management
Corvanta’s asset management services support the recording, tracking, and maintenance of your assets. This service enables you to precisely monitor functionality, repairs, asset lifecycle, asset location, and inspection schedules while also supporting auditing and compliance requirements.
Quality & Security Management
Corvanta’s field service management practices are based on the ISO 9001 Quality and 27001 Security Management System, which provides a framework for consistently delivering services that meet the highest standards of quality, security and performance across every phase of the service lifecycle. Our structured approach ensures secure operational excellence from initial project scoping to execution and final delivery aligned with customer-agreed service levels.
To uphold our commitment to excellence, these practices undergo regular reviews as part of our continuous improvement strategy. This process allows us to optimise efficiency, elevate service quality, and ensure that we consistently meet or exceed the evolving expectations of our customers.
Service Desk
Corvanta offers extended support services 24/7/365 availability to provide prompt and effective maintenance support and customer service, including:
Multi-Channel Support: Users communicate through various channels, email, phone, or ticket requests; the service desk offers a seamless and consistent support experience across all channels.
Tailored Request Types: The service desk offers customisable requests to fit specific needs.
Operational Efficiency: Quick turnaround times for support requests contribute to overall operational efficiency, minimising bottlenecks and ensuring that your resources are used effectively.
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