Critical Communications Hub

Real-time information and decision support

Our Critical Comms Hub is purpose-built for ambulance and deeply integrated with vehicle systems.

Our Critical Comms Hub is purpose-built for ambulance and deeply integrated with vehicle systems. Unlike traditional MDT’s and standalone apps, the hub provides secure and robust connectivity throughout your entire journey, supporting a faster, safer, more connected response.

Corvanta is ISO accredited with over 20 years of proven Comms Hub success with Australian Ambulance Services.

Key Capabilities

  • Multiple Communication Redundancies
  • Dual Active Data Connections
  • Vehicle-To-Everything Communication
  • Real-Time Vehicle Telemetry
  • Duress
  • AI Fatigue Detection
  • Crew Activated Occupational Violence Cameras
  • CAD-Integrated Dispatch and Messaging
  • Automated Vehicle Location (AVL)
  • Emergency Routing
  • Incident Response App
  • Business Intelligence
  • NEPTS capability

Multiple Communication Redundancies

Stay connected anywhere with 5G, dual modems, and optional geostationary and low earth orbit (LEO) satellite connections. Seamless intelligent network switching and multiple live network connections ensure always active data links and continuous communication with the control room, even in remote areas or mobile blackspots. 

High-bandwidth 5G connections can be leveraged across different mobile operators for maximum coverage, and the always available satellite connection serves as a reliable backup in areas with weak or no mobile signal.

Vehicle-To-Everything (V2X)

Vehicle-to-everything (V2X) communication allows ambulances to interact with any entity that may affect the vehicle, such as other vehicles, infrastructure, or pedestrians to warn them an ambulance is approaching, supporting faster response times, improved road safety and traffic management.

Additional Capabilities

Track every aspect of your fleet’s vehicles in real time. The Comms Hub collates and displays a huge range of data, from precise vehicle location to oil and coolant temperatures, speed and bearing, tyre pressures, fuel consumption and more. Fleet managers and operations teams have full visibility of CANbus telemetry and OBD2 diagnostic codes so they can keep both Type 1 and light vehicles serviced, on road and performing optimally.

Get to scene quickly with our advanced Emergency Services Routing. Our contemporary navigation and mapping solution include live traffic updates, lane guidance, and special emergency routing for priority incidents. Unlike Google Maps, we ensure your drivers take the fastest route, not just the one for commuters. Respond to emergencies with unmatched safety, speed and efficiency.

Keep paramedics safe wherever they go. The Critical Communications Hub can be equipped with both soft and hard-wired duress buttons so help is always within arm’s reach within the vehicle. Muscle memory makes activation quick and intuitive. Team the Hub with Corvanta’s incident response app to ensure paramedics have support anywhere they need to raise the alarm.

Driver facing cameras track the danger signs of fatigue and distraction so both paramedics and supervisors can be alerted of potential problems before they occur, keeping your workforce and the community safe.

Capture threats to safety and provide enhanced situational awareness for additional responders with integrated safety cameras in and around the vehicle. Crews can trigger a recording of the scene to transmit in real-time to support teams and defuse potential threats.

Escape vendor lock-in with a truly CAD-agnostic dispatch and messaging solution. The Critical Communications Hub integrates with your choice of CAD to keep crews in contact with the communications centre and informed of every incident update.

Know where resources are at all times with the latest precision positioning technology built into every Comms Hub. Our Automatic Vehicle Location (AVL) service includes dead reckoning so vehicles can be tracked in CAD accurately no matter the terrain, from urban canyons and tunnels to mountains and the outback.

Team the Corvanta Critical Communications Hub with our Incident Response App to unlock the full power of an integrated solution both in and away from the vehicle. Unlike CAD add-ons that merely extend statusing to a phone, our device-agnostic mobile app marries perfectly with the Comms Hub for powerful redundant communications, automated asset tracking, shift recording and seamless vehicle log-in, so paramedics have a full end-to-end workflow solution.

Designed by experienced pre-hospital care providers specifically for a service’s most pressing needs, Corvanta’s contemporary dashboards make sense of the complex to show you the vital operational and performance data you need to run your service to the highest standards. Track performance statistics and ramping trends across geographic regions with tailored heatmaps. Identify vehicle faults in real time and plan your asset maintenance. Or move up resources based on time of day demands. All with a simple, dynamic, web-based UI.

Streamline multi-leg workflows with optimised routes based on traffic and appointment times. Efficiently handle clinical appointments, discharges, and waypoints for smoother operations.

Our Critical Communications Hub has been integrated with more than 30 vehicle types.

This includes, but is not limited to, vans, cars, motorcycles, and snowmobiles.

With other vendors, it can take you two years to get the message across. Corvanta has lots of experience in this sector and the knowledge they’ve gained is priceless. IT for emergency services is about harnessing the way we work, and I think Corvanta has done that.

Tim Blake
Operational Support Manager
New South Wales Ambulance Service

Our Partners

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Corvanta provides critical technology for ambulance services

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