Industry Insights

Engaging our workforce

Our Workforce. Our Vision.

In an industry where every second counts, the CAA Congress provided welcome breathing space for the workforce that gathered to share ideas for enhancing ambulance services, today and into the future.

But how can this spirit of collaboration and learning be amplified beyond the confines of the event? Is there a simple, effective way to communicate the attendees’ shared knowledge to the wider industry?

The CAA-Corvanta Interactive Ideas Board was designed to capture the event’s key ideas visually, then be downloaded and shared to spark further industry-wide discussion around this year’s theme which was ‘Engaging our Workforce’. Ambulance staff from across Australia, New Zealand, and Papua New Guinea shared more than 70 original suggestions on the Ideas Board – we’ve picked out a few highlights.

Right care, right patient

The way we care for patients is constantly changing to reflect the evolving needs of the community as well as the exciting growth of supportive technology. These solutions integrate clinical information, making paramedics and other providers better informed about patients’ individual healthcare needs.

Many Ambulance organisations provide some form of secondary triage.  Secondary triage services are evolving into virtual care hubs, coordinating care in the community, and providing telehealth – which is so significant in the post-COVID world. These services can increasingly leverage real-time data and emerging technologies such as AI to further improve the care provided to the patient.

Providing the right care at the right time might not always mean emergency ambulance transport to a hospital. Each patient’s continuum of care begins with the first call to Triple Zero and must be maintained through subsequent stages including ambulance attendance, hospital admission, and discharge to ongoing community-based care. Increasingly, systems are available to integrate disparate clinical information so that paramedics and other health care providers are better informed regarding a patient’s health care needs.

A safer workplace

Vehicle monitoring is fundamental to delivering better safety outcomes for paramedics, with crash sensors, rollover detection, and airbag status systems all feeding data to ambulance control rooms in real time.

Duress alarms can be easily accessed within ambulances, while in-vehicle biometrics also mitigate potential risks by alerting management teams to signs of distress or driver fatigue. Beyond the ambulance, smart watches and wearable alarms, in addition to portable radio devices, provide additional duress notification methods for paramedics.

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Wellbeing and visibility

Engagement surveys create pathways for real-time feedback from the workforce to senior managers, making management more visible and addressing the common problem of paramedics receiving minimal face-to-face time with senior staff.

This benefits managers by creating business intelligence opportunities that can identify improvements to working conditions and proactively mitigate the risk of staff burnout.

Role models and industry mentors can also play a key role in supporting junior members of the workforce. This is more important than ever, given that the average career length for paramedics is decreasing across the industry.

Download the Ideas Board today!

At the CAA and Corvanta, we understand that it takes an ecosystem to nurture and support industry-wide growth, benefitting the out-of-hospital care workforce and ultimately delivering improved patient outcomes.

That’s why we’re encouraging you to download the CAA-Corvanta Interactive Ideas Board today, so these discussions can flourish in your own workforce and beyond.



For media enquiries or requests for interviews, please contact:

Meg Schubel, Marketing Manager
megann.schubel@corvanta.com

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