Non-Emergency Patient Transport (NEPTS)
Easily manage non-emergency patients
The Corvanta Non-Emergency Patient Transport Solution (NEPTS) is an automated, end-to-end booking software.
Our solution is proven in the healthcare industry, giving you the confidence to apply it to your operations.
It is ideal for out-of-hospital care providers who rely on efficient, flexible schedules to optimise resource utilisation and aid patient flow within the health system.
Patient bookings
Allow call takers to view detailed patient information and assess their individual requirements for vehicle type, mobility aids, carers, and nursing staff so you can make better decisions.
NEPTS provides self-service capabilities and increased autonomy for patients and caregivers to manage bookings and changes on a user-friendly web portal and app.
Patients and caregivers have more control over their personal profiles and trip information, with the ability to view their past and upcoming trips.
The web portal and app provides precise information about the approaching vehicle and patients can even request a pickup. These services are all provided without having to call, creating a highly personalised user experience.
The delegate feature lets family members or medical facilities manage trips on the patient’s behalf.
The closest available vehicle can also be selected to perform immediate booking requests, creating operational efficiencies and minimising empty trips.
Automated schedule optimisation
Simplify trip assignments and easily select the most cost-effective and appropriate transportation method for each patient and trip.
Build efficient schedules for your own vehicles and contracted providers to minimise idle time and maximise resources while still meeting appointment times.
Route optimisation significantly improves point-to-point transport effectiveness and on-time performance, driving efficient vehicle deployment and lower operational costs.
NEPTS Booking and App
capabilities
Real-Time Dispatch and Location Tracking
Accommodate same-day scheduling changes, last-minute trip requests and late cancellations without impacting efficiency or on-time performance. Scheduling changes are automatically communicated to drivers on their in-vehicle app or device, with new routes optimised immediately.
NEPTS gives you real-time visibility of vehicle movements and allows patient transport providers to monitor and improve services.
View the live location of crews and vehicles, including those involved in active jobs and other available vehicles which can be diverted to new jobs.
Notifications and In-Vehicle Apps
NEPTS keeps patients informed about their upcoming trips, immediately informing you when clients book, cancel or confirm trips online.
The system communicates with in-vehicle apps so drivers automatically receive schedule changes immediately. This improves on-time performance and reduces the risk of patients missing their appointment.
Information Management
Maintain an accurate and complete database of clients, staff, and vehicles to ensure patient safety and meet your regulatory requirements.
Track and monitor all necessary staff and vehicle certifications, licensing, training, and insurance requirements.
NEPTS captures demographic information for patients, including general information, multiple addresses, contacts and even staff member preferences.
The integrated database is shared across your network, with inbuilt security levels allowing transport providers to specify user information access.
Billing
NEPTS uses API interfaces to integrate with Medicare, health systems and accounting software to provide a seamless billing and payment experience.
It accounts for rates per kilometre, round trip times, time at destination, and wait times.
NEPTS provides faster and easier billing with automated electronic data capture and transmission. This improves billing accuracy, reporting and compliance to support your financial auditing processes.
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