Get to know the Corvanta team!
Say Hello to Emma Hall.
Emma’s professional journey is a testament of growth and dedication. Emma began her career with us at Corvanta, then expanded her expertise within another part of our global Modaxo portfolio.
In 2024, we were thrilled to welcome Emma back to Corvanta, where she now leads the charge as our Head of Customer Success. On top of her career achievements, Emma pursued an MBA while on parental leave and is now nearing its completion.
Welcome back to Corvanta! To kick things off, can you share what a Head of Customer Success does and why it’s so important?
Absolutely! At its core, the role of a Head of Customer Success is about ensuring that customers get the most value out of our solutions. I lead a talented team of Service Technicians and Service Desk Agents, who are passionate about delivering a responsive, effective service every single day.
But, it’s not just about solving issues when they arise; it’s about partnering with our customers to continue to support critical operations through technology. I collaborate closely with our R&D and technical teams to ensure customer feedback shapes our product road map, driving continuous improvements and innovation.
We’d love to hear about your latest customer initiative. What’s been happening?
There’s a lot happening! If I had to pick a one, it would definitely be at the end of 2024 when we successfully completed the regional expansion project for Queensland Ambulance Service. This project was incredibly rewarding, as we connected more than 200 vehicles with our Critical-Communications Hub, which significantly reduced radio traffic across the service. This has led to more efficient communication and ultimately, faster response times to critical patients in need.
You mentioned that you have a close relationship with our customers. How do you maintain and strengthen those connections?
Maintaining and strengthening customer relationships starts with understanding their needs, challenges, and goals, including their unique 24/7 mission-critical operating environment and their ultimate objective of excellence in patient care, which is always at the forefront of my mind.
Recently, I had the opportunity to sit beside end users as they work. This firsthand experience provided invaluable insights into their daily challenges and highlighted areas where we can enhance our solutions. Taking the time to experience our solutions from the customer’s perspective allows us to make informed, meaningful improvements.
So tell us, what are you most excited to launch for our customers this year?
This app is going to be a game-changer for our customers when it comes to managing and responding to incidents quickly and effectively. It’s designed to provide real-time visibility, streamline communication, and ensure a more efficient response to any critical issues that arise. We know how important it is for our customers to minimise downtime and resolve incidents swiftly, and this app will enable them to do just that. I’m really looking forward to seeing how it enhances their experience and helps them respond to incidents in a more organised and proactive way.
We did mention you worked for another business in our global portfolio. What excites you the most about working in this industry?
Working in this industry is incredibly motivating because we support ambulance services in their mission to save lives. Knowing that our work makes a tangible difference is so rewarding.
One area that’s especially close to my heart is supporting paramedic safety. Ensuring that the people who are first on the scene are protected and equipped to do their jobs safely is something I’m passionate about.
And lastly, since you’re the first in our 2025 coffee conversation series, we have to ask: what’s your go-to coffee order?
I’m definitely a fan of a caramel latte. With my sweet tooth, it hits that perfect mix of coffee and sweetness, it’s the ideal pick-me-up!
Meg Schubel
Meg is passionate about Corvanta’s technology solutions that connect communities and make a difference in people’s lives. Talk about rewarding! She is responsible for educating the industry on how solutions developed for emergency services can support meeting response targets, improve responder safety and influence better community outcomes. She’s always looking for valuable insights, so please reach out and share your knowledge!
